Furnix CRM
A comprehensive enterprise resource planning and customer relationship management system tailored for luxury furniture manufacturers.
Tech Stack
Results
The Challenge
The client was struggling with fragmented data across multiple legacy systems, leading to inefficiencies in inventory management, delayed order fulfillment, and poor customer communication. They needed a unified platform to handle everything from lead generation to post-sale support.
Research & Strategy
We conducted extensive interviews with sales representatives, warehouse managers, and customer support agents to map out the entire lifecycle of a furniture order. We identified key bottlenecks in the supply chain visibility and quote generation process.
The Solution
We architected a unified, cloud-native CRM and ERP system. The platform features an intuitive dashboard for sales tracking, automated quote generation, real-time inventory syncing with the warehouse floor, and a dedicated customer portal for tracking orders.
Key Features
Unified Dashboard
A centralized hub for real-time sales metrics, pending tasks, and lead tracking.
Dynamic Quote Generator
Automated engine to create customized, accurate quotes with dynamic pricing rules.
Inventory Sync
Real-time bidirectional synchronization with warehouse management systems.
Development Process
Following an agile methodology, we delivered the project in iterative sprints over 6 months. We began with the core CRM functionality, followed by inventory integration, and finally the customer portal, ensuring continuous feedback from stakeholders at each stage.
